Holiday Home Cleaning Services Co. L.L.C (“we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile and web applications (the “App”), available on iOS, Android, and the Web.
We collect the following types of information:
Name
Email address
Phone number
Address (for cleaning service locations)
User role and account credentials (if applicable)
App usage statistics
Interaction with features
Device type and operating system
Log data and crash reports
We may collect location data only when necessary for service scheduling or confirming cleaner arrival.
We use the information to:
Provide and manage our cleaning services
Enable booking, tracking, and communication features
Improve user experience and app performance
Send notifications and updates related to your services
Comply with legal obligation
We do not sell your data. We may share data only with:
Authorized staff (e.g., cleaners, admin team)
Service providers (e.g., cloud storage, analytics, customer support)
Government or legal authorities if required by law
All third-party services follow strict confidentiality and data protection obligations.
4. Data Security
We take data security seriously and implement technical and organizational safeguards to protect your information. All sensitive data (e.g., passwords, login credentials) are encrypted and stored securely.
5. Data Retention
We retain your data as long as you use our services and as required for legal or operational reasons. You may request deletion of your data by contacting us (see Section 9).
6. Your Rights
Depending on your region, you may have the right to:
Access or correct your personal data
Request data deletion
Object to certain data uses
Withdraw consent (where applicable)
If you would like to delete your account and all associated personal data, you may request this by either:
Emailing us at info@holidayhomecleaning.ae with your registered name and email address, or
Calling us at +971 58 589 1289 during business hours.
Once your identity is verified, your data will be permanently deleted within 10 business days, and we will send you a confirmation when the process is complete.
7. Children’s Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal data from children.
8. International Users
If you are accessing the App from outside the United Arab Emirates, note that your information may be transferred and stored in UAE or other countries where our service providers operate.
9. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact:
Holiday Home Cleaning Services CO. L.L.C
Office 1706-050, Iris Bay Tower, Business Bay
Dubai, United Arab Emirates
📧 info@holidayhomecleaning.ae
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you within the App or via email. The updated policy will be available on our website and mobile platforms.
